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Hanko Status

Nov 4, 2025

1 month ago

Service Disturbance

Hanko CloudHanko Cloud LoginPasskeys.io DemoPasskey API

Resolved November 6 at 8:55 PM (in 2 days)

Monitoring November 4 at 2:57 PM (2 days earlier)

Services are up and running again.

Investigating November 4 at 2:03 PM (55 minutes earlier)

Planned cluster updates have caused severe service interruptions.

Nov 27, 2024

1 year ago

Sevice Disturbance

Hanko CloudHanko Cloud LoginPasskeys.io DemoPasskey API

Resolved November 27 at 7:05 PM (in 57 minutes)

The problem has been resolved.

Monitoring November 27 at 6:44 PM (21 minutes earlier)

The problem is identified to be a memory issue with an internal component. We have fixed the the problem, and will continue to monitor the situation.

Investigating November 27 at 6:09 PM (36 minutes earlier)

We are encountering some issues with our infrastructure. We are looking into the issue.

Aug 5, 2024

1 year ago

Sevice Disturbance

Hanko Cloud LoginPasskeys.io DemoPasskey API

Resolved August 5 at 8:50 AM (in 15 minutes)

All systems are normally operational.

Investigating August 5 at 8:35 AM (15 minutes earlier)

We experienced a disruption of some of the service.

Jul 13, 2024

1 year ago

Sevice Disturbance

Passkeys.io DemoPasskey API

Resolved July 13 at 10:30 AM (in 21 minutes)

All systems are normally operational.

Investigating July 13 at 10:09 AM (21 minutes earlier)

We experienced a disruption of some of the service.

Jul 11, 2024

1 year ago

Sevice Disturbance

Hanko CloudHanko Cloud LoginPasskeys.io Demo

Resolved July 11 at 1:20 PM (in 19 minutes)

All systems are normally operational.

Investigating July 11 at 1:01 PM (19 minutes earlier)

We experienced a disruption of some of the service.

Jun 27, 2024

1 year ago

Passkey API: EOF issue

Resolved June 27 at 9:07 AM (in 2 hours)

The issue has been fixed.

Investigating June 27 at 6:50 AM (2 hours earlier)

Some users are encountering {title: "unable to process request", details: "EOF", status: 400} issues when trying to initialize Passkey API actions.

Feb 3, 2024

2 years ago

Degraded performance, partial downtime

Hanko Cloud LoginPasskeys.io Demo

Resolved February 3 at 11:49 AM (in 5 hours)

Increased the minimal number of nodes, cluster is stable now.

Resolved February 3 at 6:35 AM (5 hours earlier)

Some Hanko Cloud projects suffered availability issues on Saturday (status 503).

We've identified the issues to be caused again by the Autoscaler that has been overzealous when downscaling nodes. Additional changes were made to the cluster config and the cluster is now stable.

Oct 20, 2023

2 years ago

Limited availability of Free projects

Resolved November 7 at 9:39 AM (in 18 days)

Fine-tuning of the autoscaler has resolved the issue.

Monitoring October 20 at 12:47 PM (18 days earlier)

Hanko Cloud Free projects suffered frequent availability issues this week (status 503).

We've identified the issues to be caused by the autoscaler that has been overzealous when downscaling nodes that run Free projects. Changes were made to the cluster config and we are monitoring the results.

If your app / service is impacted by this, please consider upgrading to Hanko Cloud Pro, as those projects run on dedicated nodes that are not affected by the incorrect behavior of the autoscaler.

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