Hanko Status

The problem has been resolved.

The problem is identified to be a memory issue with an internal component. We have fixed the the problem, and will continue to monitor the situation.

We are encountering some issues with our infrastructure. We are looking into the issue.

All systems are normally operational.

We experienced a disruption of some of the service.

All systems are normally operational.

We experienced a disruption of some of the service.

All systems are normally operational.

We experienced a disruption of some of the service.

The issue has been fixed.

Some users are encountering {title: "unable to process request", details: "EOF", status: 400} issues when trying to initialize Passkey API actions.

Increased the minimal number of nodes, cluster is stable now.

Some Hanko Cloud projects suffered availability issues on Saturday (status 503).

We've identified the issues to be caused again by the Autoscaler that has been overzealous when downscaling nodes. Additional changes were made to the cluster config and the cluster is now stable.

Fine-tuning of the autoscaler has resolved the issue.

Hanko Cloud Free projects suffered frequent availability issues this week (status 503).

We've identified the issues to be caused by the autoscaler that has been overzealous when downscaling nodes that run Free projects. Changes were made to the cluster config and we are monitoring the results.

If your app / service is impacted by this, please consider upgrading to Hanko Cloud Pro, as those projects run on dedicated nodes that are not affected by the incorrect behavior of the autoscaler.